Return &Refund Policy

Return & Refund Policy

Last Updated: September 2, 2026

Thank you for shopping at jwrhcf.shop. We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures for returns, withdrawals, refunds, damaged products, and incorrect orders.

This policy applies to customers purchasing through https://jwrhcf.shop, including consumers located in the Czech Republic.

1. Our Contact Information

Company Name: PINK LEMONADE LIMITED
Company Number: 438065
Registered Address: The Accounting Store Limited, 153 Te Heu Heu Street, Taupo, Taupo, New Zealand
Postal Code: 3330
Email: support@jwrhcf.shop
Telephone: +6477773079
Website: jwrhcf.shop

If you have any questions regarding a return or refund, please contact us at support@jwrhcf.shop.

2. 14-Day Right of Withdrawal

If you are a consumer in the Czech Republic or another country where applicable EU consumer protection rules apply, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.

For purchases of goods, the 14-day withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the goods.

If an order contains several products delivered separately, the withdrawal period begins when you receive the final product from that order.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

You may contact us at:

Email: support@jwrhcf.shop

Your withdrawal request should preferably include:

  • Your full name

  • Order number

  • Email address used for the order

  • Product(s) you wish to return

  • Date the product was received

  • A clear statement that you wish to withdraw from the purchase contract

You do not need to provide a reason for exercising your statutory right of withdrawal.

3. Returning Products After Withdrawal

After notifying us that you wish to withdraw from your purchase, you must return the product without undue delay and no later than 14 days from the date you notified us of your withdrawal.

Please contact support@jwrhcf.shop before sending any product back so that we can provide you with the appropriate return instructions and return address.

Please do not send products to our registered office unless our customer service team has specifically confirmed that address as the return destination.

For change-of-mind returns under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the goods unless we expressly agree otherwise or applicable law requires us to cover the cost.

We recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.

4. Condition of Returned Products

You may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality, similar to how you would inspect a product in a physical store.

Returned products should, where reasonably possible, include:

  • The original product

  • Accessories supplied with the product

  • Manuals and documentation

  • Original packaging, where available

The absence of the original packaging does not automatically prevent you from exercising a statutory right of withdrawal.

However, you may be responsible for any reduction in the value of the goods caused by handling or use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

5. Refunds

Once we receive your returned product, or you provide sufficient evidence that the product has been sent back, we will process the applicable refund without undue delay.

Refunds will be made no later than 14 days after we are informed of your decision to withdraw, although we may withhold the refund until:

  1. We have received the returned goods; or

  2. You provide evidence that the goods have been returned,

whichever occurs first.

For payments made electronically, refunds will normally be issued using the same payment method used for the original transaction unless you expressly agree to another method.

You will not be charged additional fees by us for receiving your refund.

6. Cash on Delivery (COD) Orders

We offer Cash on Delivery (COD) for eligible orders.

If you paid for your order by Cash on Delivery and are entitled to a refund, a cash refund cannot normally be processed through the original payment channel.

In such cases, we will contact you to arrange an appropriate refund method, such as a bank transfer or another mutually agreed payment method.

You may be asked to provide the information reasonably necessary to process the refund.

Please note that refusing delivery or failing to collect a Cash on Delivery parcel does not necessarily constitute a formal notice of withdrawal. If you wish to cancel or withdraw from your purchase, please contact us at support@jwrhcf.shop.

7. Shipping Charges

We currently offer free standard shipping on eligible orders.

Because standard shipping is provided free of charge, there is normally no standard outbound delivery charge to reimburse when you exercise your right of withdrawal.

If you selected and paid for an optional premium, express, or other more expensive delivery method, any additional amount exceeding the cost of our standard delivery option may not be refundable to the extent permitted by applicable law.

For ordinary change-of-mind returns, the direct return shipping cost is the responsibility of the customer, provided that the customer has been informed of this obligation.

8. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing significant components

  • Materially different from what you ordered

please contact us as soon as reasonably possible at support@jwrhcf.shop.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem where reasonably necessary

After reviewing the issue, we may offer an appropriate remedy, including repair, replacement, price reduction, or refund, depending on the circumstances and your statutory consumer rights.

Where a product is confirmed to be defective, damaged, or incorrectly supplied and applicable law requires us to cover the return costs, we will provide appropriate return instructions or reimburse reasonable return shipping costs.

Your statutory rights regarding defective or non-conforming goods are not affected by this policy.

9. Items That May Be Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where permitted by applicable law, including, for example:

  • Goods made to the customer's specifications or clearly personalized

  • Goods that are liable to deteriorate or expire rapidly

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery

  • Sealed audio, video, or software products once unsealed, where applicable

  • Digital content where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal will be lost, where applicable

  • Other products or services specifically exempted by applicable consumer law

Any statutory exception will only be applied where legally permitted.

10. Exchanges

If you would like to exchange a product, please contact us at support@jwrhcf.shop.

Depending on product availability and the circumstances, we may arrange a replacement or ask you to return the original product and place a new order.

Nothing in this section limits your statutory rights regarding defective or non-conforming goods.

11. Refund Processing Time

After a refund has been issued by us, additional processing time may be required by your bank, card issuer, or payment service provider before the funds appear in your account.

These processing times are controlled by the relevant financial institution and are outside our direct control.

For Cash on Delivery orders, refund timing may also depend on the bank or payment information provided by the customer.

12. Order Cancellation

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:

support@jwrhcf.shop

If the order has already entered processing or has been dispatched, we may be unable to stop the shipment. You may still exercise your applicable statutory right of withdrawal after receiving the goods.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory rights that consumers have under applicable Czech or European Union consumer protection law.

If any provision of this policy conflicts with mandatory consumer protection legislation applicable to you, the mandatory legal provisions will prevail.

14. Contact Us

For return requests, refund questions, damaged products, incorrect orders, or other concerns, please contact:

PINK LEMONADE LIMITED
The Accounting Store Limited
153 Te Heu Heu Street
Taupo, Taupo
3330
New Zealand

Company Number: 438065
Email: support@jwrhcf.shop
Telephone: +6477773079
Website: jwrhcf.shop