Zásady pro doručování
SHIPPING POLICY
Last Updated: September 2, 2026
Thank you for shopping at jwrhcf.shop.
This Shipping Policy explains how orders placed through our website are processed, shipped, delivered, and handled in the event of delays, loss, damage, or unsuccessful delivery.
This policy is intended to apply to customers purchasing from us in the Czech Republic and should be read together with our Terms of Service and Return & Refund Policy.
1. SELLER INFORMATION
The seller responsible for orders placed through this website is:
Company Name: PINK LEMONADE LIMITED
Company Number: 438065
Address: The Accounting Store Limited, 153 Te Heu Heu Street, Taupo, Taupo, New Zealand
Postal Code: 3330
Website: jwrhcf.shop
Email: support@jwrhcf.shop
Telephone: +6477773079
For questions regarding shipping or delivery, please contact us at:
2. SHIPPING TO THE CZECH REPUBLIC
We accept eligible orders for delivery to addresses in the Czech Republic.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check the following information before completing your purchase:
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Full name
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Street address
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House or apartment number
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City
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Postal code
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Telephone number
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Email address
Incorrect or incomplete information may result in delays or unsuccessful delivery.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made once an order has already been processed or dispatched.
3. FREE STANDARD SHIPPING
We currently offer FREE STANDARD SHIPPING on eligible orders delivered to the Czech Republic unless otherwise clearly stated during checkout.
This means that customers will not normally be charged a standard shipping fee for eligible orders.
If an optional premium, express, or other special delivery method is offered for an additional charge, the applicable cost will be clearly displayed before you complete your order.
No additional optional delivery charge will be imposed without your agreement.
4. CASH ON DELIVERY (COD)
We offer Cash on Delivery (COD) for eligible orders where this payment method is displayed during checkout.
When you select Cash on Delivery:
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You place your order through our Website.
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Your order is prepared and shipped to the delivery address you provide.
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Payment is collected upon delivery using the payment methods supported by the courier or delivery provider.
Customers should ensure that they provide a valid telephone number because the courier or delivery provider may contact them regarding delivery.
The availability of Cash on Delivery may depend on the delivery location, courier, order value, or other operational considerations.
If COD is not available for a particular order, this will be indicated during checkout.
5. ORDER PROCESSING
After your order is successfully submitted, it will enter our order processing system.
Processing may include:
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Verification of order information
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Verification of delivery details
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COD verification where applicable
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Product preparation
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Packaging
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Handover to the shipping carrier
Once an order has entered the shipping process, we may no longer be able to change or cancel it before delivery.
If you need to make a change, please contact us as soon as possible:
6. DELIVERY TIMES
Estimated delivery times may be displayed on the Website, product page, checkout page, order confirmation, or other relevant order information.
Any delivery estimate is an estimate unless we expressly agree with you on a specific guaranteed delivery date.
We will make reasonable efforts to deliver orders within the estimated timeframe communicated to you.
In accordance with applicable consumer law, unless a different delivery period has been agreed with you, goods will be delivered without undue delay and generally no later than 30 days after the conclusion of the sales contract.
If we agree with you on a different delivery period, the agreed delivery period will apply.
7. DELIVERY DELAYS
Occasionally, delivery may take longer than originally estimated due to circumstances such as:
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High order volumes
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Courier delays
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Transportation disruptions
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Severe weather
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Public holidays
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Customs or border processing where applicable
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Incorrect or incomplete delivery information
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Technical or logistical disruptions
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Events outside our reasonable control
If there is a significant delay with your order, please contact:
We will make reasonable efforts to investigate the status of the shipment.
A delay does not affect any mandatory consumer rights you may have under applicable Czech or European Union law.
8. FAILURE TO DELIVER WITHIN THE REQUIRED PERIOD
Unless another delivery period has been agreed, applicable EU consumer rules generally require delivery without undue delay and no later than 30 days after the contract is concluded.
If your order is not delivered within the agreed delivery period or the applicable statutory delivery period, you may ask us to complete delivery within an additional reasonable period.
If we still fail to deliver within that additional period, you may have the right to terminate the sales contract and receive a refund of amounts paid, where applicable.
An additional delivery period may not be required in circumstances where:
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We have clearly refused to deliver the goods; or
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Delivery by a particular date was essential and this was made clear before the contract was concluded.
Your mandatory statutory rights remain unaffected.
9. ORDER TRACKING
Where tracking is available, tracking information may be provided by email, SMS, the order status page, or another appropriate communication method.
Please note that tracking information may not update immediately after a parcel has been handed to a carrier.
Depending on the carrier and delivery service, tracking updates may require additional processing time.
If you believe your tracking information has not updated for an unusually long period, please contact:
and include your order number.
10. DELIVERY ADDRESS
Orders will be delivered to the address submitted during checkout.
Customers are responsible for ensuring that their delivery information is complete and accurate.
We are not responsible for delays caused solely by incorrect or incomplete delivery information provided by the customer.
However, if a parcel is returned to us because delivery could not be completed, please contact us so that we can determine the appropriate next steps.
Any rights available to you under mandatory consumer law remain unaffected.
11. DELIVERY ATTEMPTS
The courier may:
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Deliver directly to the address provided;
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Contact you by telephone, email, or SMS;
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Make more than one delivery attempt;
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Leave instructions regarding collection or redelivery; or
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Deliver to another authorized delivery point where permitted and agreed.
The exact procedure depends on the courier responsible for your shipment.
For Cash on Delivery orders, someone may need to be available to receive the parcel and make the required payment.
12. UNSUCCESSFUL CASH ON DELIVERY
If a Cash on Delivery shipment cannot be delivered because:
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The recipient cannot be contacted;
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The delivery address is incorrect;
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Nobody is available after reasonable delivery attempts; or
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The parcel is not collected within the courier's applicable collection period,
the parcel may be returned to the sender or fulfillment facility.
If you no longer want a COD order, please contact us as soon as possible at:
Simply refusing delivery does not necessarily constitute a valid exercise of your statutory right of withdrawal. If you wish to formally withdraw from the purchase, please notify us in accordance with our Return & Refund Policy.
13. LOST PACKAGES
If your tracking information indicates that the parcel has not been delivered or you believe your package may have been lost in transit, please contact us at:
Please include:
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Your full name
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Order number
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Delivery address
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Any available tracking information
We will investigate the shipment with the relevant carrier or logistics provider.
Where the risk of loss remains with us under applicable consumer law, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances.
14. DAMAGED PACKAGES
If your order arrives visibly damaged, please inspect the package and product as soon as reasonably possible.
If the product itself is damaged, please contact:
Please provide, where reasonably possible:
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Your order number
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A description of the damage
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Photographs of the product
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Photographs of the shipping packaging
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Photographs of the shipping label where relevant
This information can help us investigate the problem with the carrier and arrange an appropriate solution.
Failure to provide photographs does not automatically remove any statutory rights you may have.
15. RISK OF LOSS OR DAMAGE
For consumer purchases covered by applicable EU consumer protection rules, the risk of loss or damage to the goods generally remains with the seller until you, or a third party designated by you other than the carrier, physically receive the goods.
If goods are lost or damaged during transportation before they are delivered to you, please contact us.
Nothing in this Shipping Policy transfers transportation risk to the customer earlier than permitted by applicable consumer law.
16. PARTIAL OR MULTIPLE SHIPMENTS
In some circumstances, an order containing multiple products may be shipped in more than one parcel.
As a result:
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Products from the same order may arrive separately;
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Different tracking numbers may be issued; and
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Parcels may arrive on different days.
You will not be charged additional standard shipping fees solely because we choose to divide an eligible free-shipping order into multiple shipments.
17. CUSTOMS AND CROSS-BORDER DELIVERY
Some products may be shipped through international or cross-border logistics networks.
Where applicable, shipments may be subject to customs, import, tax, or regulatory procedures.
Any mandatory charges payable by the customer, if applicable, should be disclosed where required before the customer becomes bound by the order.
We will not intentionally impose undisclosed mandatory delivery charges after an order has been completed.
Delivery times may occasionally be affected by customs or border processing outside our reasonable control.
18. CHANGE OF DELIVERY ADDRESS
If you need to change your delivery address, contact us immediately at:
Please include your order number and the corrected delivery information.
We will make reasonable efforts to update your order if it has not yet been shipped.
Once a parcel has been dispatched, we cannot guarantee that the delivery address can be changed.
In some cases, you may need to contact the carrier directly after shipment.
19. RIGHT OF WITHDRAWAL AFTER DELIVERY
Consumers in the Czech Republic generally have a statutory 14-day right of withdrawal for eligible online purchases, subject to applicable exceptions.
The withdrawal period for goods generally starts when you, or a third party designated by you other than the carrier, receive the goods.
Shipping and delivery of an order does not affect this statutory right.
For information about:
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Returning a product
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Exercising your right of withdrawal
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Return shipping costs
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Refunds
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Damaged or defective products
please refer to our Return & Refund Policy.
20. CUSTOMER RESPONSIBILITY
To help ensure successful delivery, customers should:
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Provide accurate contact information;
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Provide a complete delivery address;
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Monitor relevant delivery notifications;
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Respond to reasonable courier communications where necessary;
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Arrange collection where a parcel is sent to an authorized collection point; and
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Have the required payment available for Cash on Delivery orders where applicable.
These responsibilities do not reduce or exclude statutory consumer rights.
21. SHIPPING POLICY CHANGES
We may update this Shipping Policy from time to time to reflect changes to:
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Shipping providers
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Delivery methods
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Business operations
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Applicable laws
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Regulatory requirements
The latest version will be available on jwrhcf.shop.
Changes to this policy will not retroactively remove mandatory rights relating to orders already placed.
22. CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory rights available to consumers under applicable Czech or European Union consumer protection law.
If any part of this Shipping Policy conflicts with mandatory consumer protection law applicable to your purchase, the mandatory legal provisions will prevail.
23. CONTACT US
If you have questions regarding shipping, tracking, delivery, damaged parcels, lost parcels, or your Cash on Delivery order, please contact us:
PINK LEMONADE LIMITED
Company Number: 438065
Address:
The Accounting Store Limited
153 Te Heu Heu Street
Taupo, Taupo
3330
New Zealand
Website: jwrhcf.shop
Email: support@jwrhcf.shop
Telephone: +6477773079